Thank you for shopping with VEYRA MARKET COLLECTIVE LLC. We want to provide a clear and straightforward return and refund process for furniture and other products purchased through veyramarketcollective.com.
- Return Period
Customers may request a return within 30 days of receiving the product.
Return requests submitted after the 30-day return period may not be eligible for a refund.
- Return Eligibility
To be eligible for a return, the product should generally:
Be returned within 30 days of delivery
Be unused or in substantially unused condition
Remain in its original condition
Include all applicable parts and accessories
Include the original packaging when reasonably available
Not have been modified, altered, or improperly assembled
Not show damage caused by misuse, negligence, or improper handling
Because furniture can be large or heavy, customers must contact us before returning any furniture product.
- Damaged or Defective Products
If a product arrives damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible after delivery.
Customers should provide:
Order number
Description of the problem
Clear photographs of the product
Photographs of the shipping package and packaging materials, when applicable
We will review the information and determine an appropriate resolution.
- Returns Due to Change of Mind
Customers may request a return for reasons such as:
Change of mind
Incorrect product selection
Incorrect size or style selection
No longer needing the product
Such returns are subject to the return eligibility requirements in this policy.
For returns that are not related to a product defect, damage, or fulfillment error, the customer may be responsible for applicable return shipping or transportation costs.
- Furniture Returns
Furniture products may require special handling because of their size and weight.
Customers should not independently arrange the return of large or heavy furniture without first contacting us.
We will provide applicable return instructions after reviewing the return request.
- Non-Returnable Conditions
A return may be refused when the product:
Has been substantially used
Has been damaged after delivery
Has been improperly assembled
Has been modified or altered
Has been damaged through misuse or negligence
Is missing required components or accessories
Cannot reasonably be returned because of customer-caused damage
Is returned after the applicable 30-day return period
- Return Shipping Costs
For returns caused by a product defect, shipping damage, incorrect item, or fulfillment error attributable to us, we will review the circumstances and, where appropriate, arrange or cover the applicable return shipping costs.
For returns caused by customer preference, change of mind, incorrect selection, or other non-quality reasons, the customer may be responsible for applicable return shipping or transportation costs.
- Return Authorization
Customers must contact us before sending a product back.
Please do not send merchandise to our business address without receiving return instructions.
Unauthorized returns may result in processing delays.
- Inspection of Returned Products
After an approved return is received, the returned product may be inspected to determine whether it meets the return requirements.
If the product qualifies for a refund, the refund will be processed according to this policy.
- Refund Processing Time
Once an approved return has been received and the refund has been authorized, we will generally process the refund within 3 business days.
After we process the refund, the time required for the funds to appear in the customer’s account depends on the customer’s payment provider or financial institution.
- Original Shipping Charges
Original shipping charges may not be refundable for returns caused by customer preference or other non-quality reasons.
Where a return is the result of a defective, damaged, incorrect, or otherwise incorrectly fulfilled product, applicable shipping charges will be reviewed based on the circumstances.
- Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible after placing the order.
If an order has already been processed, shipped, or otherwise entered the fulfillment process, cancellation may no longer be possible and the customer may need to follow the return procedure described in this policy.
- Contact Information
VEYRA MARKET COLLECTIVE LLC
Address:
5540 STOKES ROAD BELLVILLE, TX 77418
Email:
[email protected]
Phone:
8173847740
Website:
veyramarketcollective.com
For return or refund requests, please contact us with your order information and a description of the issue.
By purchasing products through veyramarketcollective.com, you acknowledge and agree to the terms of this Refund & Return Policy.
